Terms of Service for Ingestly

Effective Date: 3/8/2026

Last Updated: 4/10/2026

Article 1: Definitions

1.1. “Services”refers to Ingestly's cloud-based Intelligent Document Processing (IDP) platform, including its web application, APIs, email ingestion endpoints, and all associated integrations. The Services leverage third-party artificial intelligence and OCR providers to perform document analysis and data extraction on behalf of the Customer.

1.2. “Customer Data” means all data submitted to the Services by or on behalf of the Customer, including documents uploaded via the web dashboard, HTTP API, or email forwarding, as well as any account information provided during registration and billing.

1.3. “Parsed Content” means the structured output generated by the Services from Customer Data. Parsed Content may be delivered in the following formats: JSON, CSV, XML, YAML, Plain Text, and Excel.

1.4. “Processing Credits” means the unit of consumption used to meter usage of the Services. Credits are deducted on a per-page basis according to the type of processing action performed.

Article 2: License Grant and Restrictions

2.1. Subject to compliance with these Terms, Ingestly grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the applicable subscription term.

2.2. Restrictions. The Customer shall not:

• (a) sublicense, resell, or redistribute the Services or any output thereof to third parties as a standalone product;
• (b) reverse engineer, decompile, or disassemble any component of the Services;
• (c) use the Services to build a competing document processing product or service;
• (d) attempt to circumvent any technical limitations, usage quotas, or access controls imposed by the Services.

2.3. Account Security. The Customer is responsible for maintaining the security of its account credentials and for all activity that occurs under its account. The Services support multi-factor authentication (MFA) through our third-party identity provider, and we strongly recommend enabling MFA for all administrative accounts.

Article 3: Intellectual Property and Data Ownership

3.1. Customer Ownership. The Customer retains all right, title, and interest in and to its Customer Data and Parsed Content. Nothing in these Terms transfers ownership of Customer Data to Ingestly.

3.2. Ingestly Ownership.Ingestly retains all right, title, and interest in and to the Services, including all software, algorithms, interfaces, documentation, and improvements thereto. Custom extraction templates and pipeline configurations created by the Customer within the Services remain the Customer's intellectual property, but the underlying platform technology remains Ingestly's.

3.3. Zero Training on Customer Data. Ingestly does not use Customer Data, whether in raw, aggregated, or de-identified form, to train, retrain, or fine-tune any artificial intelligence or machine learning models. This policy applies to all Customer Data without exception. Where the Services transmit Customer Data to third-party AI providers for processing, those providers are contractually prohibited from using Customer Data for model training purposes. For full details, see our Privacy Policy, Section 4.3.

3.4. Tenant Isolation.Any custom extraction templates, parsing rules, or pipeline configurations created within a Customer's environment are strictly isolated to that Customer's tenant. These configurations are never shared with, generalized for, or deployed to benefit other customers.

Article 4: Privacy, Security, and Data Retention

4.1. Encryption.All data transmitted between the Customer's environment and Ingestly's servers is encrypted in transit using Transport Layer Security (TLS) 1.2 or higher. All data stored within Ingestly's infrastructure is encrypted at rest using Advanced Encryption Standard (AES-256) encryption provided by the underlying cloud infrastructure.

4.2. Data Retention and Deletion. Ingestly operates on a per-pipeline configurable retention architecture. Each processing pipeline has a configurable retention period, ranging from one (1) to three hundred and sixty-five (365) calendar days, that governs how long Customer Data and Parsed Content are stored. The default retention period is thirty (30) calendar days. Upon expiration of the configured retention window, or upon a manual deletion request by the Customer via the dashboard or API, all associated documents, extracted data, and database records are permanently deleted from cloud storage and the database. Deletion is performed through standard cloud storage removal operations. Customers may configure retention periods at any time through their pipeline settings at no additional cost. The Customer is solely responsible for maintaining independent backups of Customer Data and Parsed Content. Ingestly is not a data backup or archival service, and data deleted pursuant to this section cannot be recovered.

4.3. Breach Notification. In the event of a confirmed security breach resulting in the unauthorized acquisition of unencrypted personal information, Ingestly will notify affected customers without unreasonable delay, and in no event later than thirty (30) calendar days following the discovery of the breach, in compliance with the Florida Information Protection Act (FIPA). Ingestly will provide all necessary forensic cooperation to assist the Customer in fulfilling its own notification obligations.

4.4. Privacy Policy.The collection, use, and disclosure of information through the Services is governed by Ingestly's Privacy Policy, which is incorporated into these Terms by reference.

Article 5: Acceptable Use Policy

5.1. Permitted Use. The Services are intended for lawful document processing, data extraction, and structured data generation. The Customer shall use the Services only in compliance with all applicable laws and regulations.

5.2. Prohibited Conduct. The Customer shall not use the Services to:

• (a) upload, process, or transmit any content that is unlawful, defamatory, obscene, or that infringes upon the intellectual property rights of any third party;
• (b) upload documents containing malware, viruses, or other harmful code;
• (c) attempt to gain unauthorized access to Ingestly's systems, other customers' data, or any systems connected to the Services;
• (d) use the Services in any manner that disrupts, degrades, or impairs the availability or performance of the Services for other customers.

5.3. Enforcement.Ingestly reserves the right to suspend or terminate the Customer's access to the Services if Ingestly reasonably determines, in its sole discretion, that the Customer has violated this Acceptable Use Policy. Where practicable, Ingestly will provide notice prior to suspension and an opportunity to cure the violation.

Article 6: Service Availability

6.1. Availability Target. Ingestly will use commercially reasonable efforts to maintain high availability of the Services. Scheduled maintenance windows will be communicated to affected customers in advance when practicable.

6.2. No Guarantee.The Services are provided on an “as available” basis. Ingestly does not guarantee any specific uptime percentage or response time. Downtime resulting from scheduled maintenance, force majeure events, third-party service disruptions, or Customer-caused issues shall not constitute a breach of these Terms.

Article 7: Fees, Credits, and Billing

7.1. Credit System.The Services operate on a per-page processing credit system. Credits are deducted based on the type of action performed, ranging from zero (0) to three (3) credits per page depending on the processing complexity. Triggers (upload, email, HTTP) and outputs (webhook, email delivery) do not consume credits. Specific credit costs per action are published in the Ingestly documentation and are subject to change at any time with at least fifteen (15) calendar days' advance notice.

7.2. Subscription Plans and Price Changes.Ingestly offers monthly and annual subscription plans, each providing a defined allocation of processing credits per billing cycle. Plan details, pricing, and credit allocations are published on Ingestly's website. For annual subscriptions, credits are allocated on a monthly basis within the annual term. Ingestly reserves the right to modify pricing, credit allocations, and plan structures at any time in its sole discretion. For existing subscribers, any updated pricing will take effect at the start of the next billing cycle following notice of the change. Ingestly will provide at least fifteen (15) calendar days' advance notice of any pricing change via email or a notification within the application dashboard. The Customer's continued use of the Services after the new pricing takes effect constitutes acceptance of the updated pricing. If the Customer does not agree to a price change, the Customer may cancel the subscription prior to the effective date of the change.

7.3. Credit Expiration.Unused processing credits expire at the end of each monthly billing cycle and do not roll over to subsequent periods. Credits are renewed upon payment of each billing cycle's invoice.

7.4. Free Trial. New organizations receive a one-time grant of two hundred (200) free processing credits upon account creation. Free trial credits are subject to the same expiration rules as subscription credits.

7.5. Payment Processing. All payment processing is handled by our PCI-DSS compliant third-party payment processor. Ingestly does not store raw credit card numbers on its servers.

7.6. No Refunds. All fees are non-refundable to the maximum extent permitted by applicable law. If the Customer cancels a subscription or downgrades a plan prior to the end of the current billing cycle, the Customer will retain access to the Services through the remainder of the paid period, but no pro-rated or partial refund will be issued. Unused processing credits are non-refundable and non-transferable and expire in accordance with Section 7.3.

7.7. Automatic Renewal. Subscription plans renew automatically at the end of each billing cycle (monthly or annually) at the then-current pricing unless the Customer cancels before the renewal date. The Customer may cancel auto-renewal at any time through the account dashboard. Cancellation takes effect at the end of the current billing cycle.

7.8. Late Payment.If a payment is not received by the due date, Ingestly reserves the right to suspend the Customer's access to the Services until the outstanding balance is settled. Ingestly may also charge a late fee of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower, on any overdue amounts.

Article 8: Warranties and Disclaimers

8.1. Limited Warranty. Ingestly warrants that the Services will perform materially in accordance with the published documentation during the subscription term.

8.2. Human-in-the-Loop Verification. The Services include optional human review workflows that allow the Customer to assign review tasks, claim documents for verification, and approve or reject extraction results prior to final output. Accuracy of extraction results may vary depending on document quality, complexity, and configuration. The Customer is responsible for verifying the accuracy of Parsed Content for its intended use.

8.3. Disclaimer.EXCEPT AS EXPRESSLY SET FORTH IN SECTION 8.1, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” INGESTLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INGESTLY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Article 9: Limitation of Liability

9.1.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INGESTLY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO INGESTLY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.2. IN NO EVENT SHALL INGESTLY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE THEORY OF LIABILITY.

Article 10: Governing Law and Dispute Resolution

10.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

10.2. Venue. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.

10.3. Dispute Resolution. Prior to initiating any legal proceeding, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of at least thirty (30) days following written notice of the dispute.

Article 11: Term and Termination

11.1. Term. These Terms are effective as of the date the Customer first accesses the Services and continue until terminated.

11.2. Termination by Customer. The Customer may terminate these Terms at any time by canceling its subscription and ceasing use of the Services.

11.3. Termination by Ingestly. Ingestly may terminate these Terms immediately upon written notice if the Customer materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving notice.

11.4. Effect of Termination.Upon termination, the Customer's access to the Services will be revoked. Customer Data will be retained and deleted in accordance with the pipeline retention periods described in Article 4.2. The Customer may request immediate deletion of all Customer Data upon termination. The Customer is solely responsible for exporting any required Customer Data and Parsed Content prior to termination. Ingestly shall have no obligation to retain, provide access to, or recover Customer Data beyond the applicable retention period following termination.

Article 12: General Provisions

12.1. Entire Agreement. These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement between the parties regarding the subject matter hereof.

12.2. Amendments. Ingestly reserves the right to modify these Terms at any time. Material changes will be communicated to the Customer via email or a prominent notification within the application dashboard at least thirty (30) days prior to taking effect. Continued use of the Services after the effective date of revised Terms constitutes acceptance.

12.3. Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.4. Assignment.The Customer may not assign these Terms without Ingestly's prior written consent. Ingestly may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

12.5. Contact. Questions regarding these Terms should be directed to Ingestly at support@ingestly.ai.

12.6. Force Majeure.Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions, power failures, internet or telecommunications disruptions, or outages of third-party cloud infrastructure or service providers. The affected party shall use reasonable efforts to mitigate the impact of the event. If such an event continues for more than sixty (60) consecutive days, either party may terminate the affected portion of these Terms upon written notice to the other party. This section does not excuse the Customer's obligation to pay fees for Services already rendered.

12.7. Confidentiality.Each party agrees to treat the other party's Confidential Information with the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable degree of care. “Confidential Information” means any non-public information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information does not include information that (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is rightfully received from a third party without a duty of confidentiality.